Privacy Policy

Last updated: June 8, 2026

Surge Platform provides an AI-powered phone receptionist for home service businesses. This policy explains how we collect and use information at surge-platform.com.

1. Information We Collect

• Business account info: name, email, phone, business details
• Caller info: names, phone numbers, addresses, service request details
• Call data: recordings, transcriptions, summaries
• Payment info processed securely through Stripe
• Usage data: logs and IP addresses

2. How We Use It

• To operate the AI receptionist service
• To send call summaries via email and SMS
• To process payments and manage subscriptions
• To improve the service

3. SMS Communications

By signing up, you consent to receive transactional SMS messages including call summaries. Reply STOP to opt out. Standard rates may apply. We do not sell your phone number.

4. Information Sharing

We do not sell your data. We share only with Twilio (phone/SMS), Anthropic (AI), SendGrid (email), Stripe (payments), and DigitalOcean (hosting).

5. Data Retention

We retain records while your account is active. Request deletion anytime by contacting us.

6. Contact

Surge Platform, St. Petersburg, FL — steveknieser@gmail.com